Privacy Notice

Last updated: 01 February 2025

This Privacy Notice (“Privacy Notice”) explains how GTS International FZC., and its affiliates and subsidiaries and each of their directors, officers, employees, and authorized representative (collectively, "Cargoyard") collects, uses, discloses, and applies the information collected when you use or access our online websites (such as https://www.cargoyard.co/), products, services, or applications (collectively, the “Cargoyard Services”).

By using the Cargoyard sites, the Cargoyard Services, or interacting with us, you are agreeing to this Privacy Notice. Please read the following carefully to understand how we collect, use, and maintain your personal information. In addition, it describes your choices for use, access, and correction of your personal information.

Changes to this Notice

We may change this Privacy Notice from time to time. In the event we make changes, we will notify you by revising the “Last Updated” date at the top of this Privacy Notice. If there are significant changes to this Privacy Notice, we will attempt to notify you directly by email or provide information via our home page prior to changes becoming effective. We encourage you to review our Privacy Notice whenever you use Cargoyard Services to stay informed of ways you can protect your privacy.

When we collect information about you other than through our websites, we will first obtain your permission to do so, if and as required by applicable law. However, by using Cargoyard’s websites on which this notice is posted, you agree that this notice governs our collection, use, and disclosure of your personal information submitted to us on or through the websites. If you do not agree to be bound by this notice, you will need to deactivate your account and stop using the Cargoyard Services.

Information Collected

Cargoyard collects information about you from various sources and methods. You may choose to submit information to us, via our website, in connection with the use of our products, services or applications software, when you participate in an offer or promotion, or in connection with an actual or potential business relationship with us. We also may obtain information about you from companies that use our products or services, publicly available information systems, consumer reporting agencies, and commercial information services. Below are the types of information we may collect:

  • Individual and Business Contact Information: We obtain information to create a profile for you with information such as name, email address, phone, and company name, physical address, etc.
  • Log Information: We retain information about you when you access and use the Cargoyard services. This information can include the following: IP address, timestamps, browser information, Internet Service Provider “ISP”, Web Pages visited, and URL of the Web Page you visited before navigating to Cargoyard.
  • Usage Information: We monitor user activity in connection with Cargoyard Services and may collect information about the applications and features you use, websites you visit, as well as types and amount of Cargoyard Services you use.
  • Crash or error information: If the Cargoyard services crash or return an error, we may collect data to determine the cause of the error using first or third party services. The crash or error information collected may include the following: Device Internet Protocol (“IP”) address, device name, operating system version, application configurations(s), the time and date, and other statistics.
  • Shipment Information: We store information which allows us to provide logistical services through our Cargoyard core application. We obtain information including but not limited to:
    • Shipment contact information (such as shipping-related contact details like sender's and consignee's name, physical or email address, and phone or fax number)
    • Business contact information (such as job title, department and name of organization)
    • Government-issued identification documents (such as social security, driver's license, state Identification card, or passport number to verify your identity for the purposes of conducting customs business on your behalf), considered sensitive personal information under certain privacy laws
    • Country of origin information (from which country you are accessing the website)
    • Payment and financial information (such as financial account information used for payment purposes and/or information that may be contained in a consumer report)
    • Contact information for colleagues, business partners or other people you would like us to contact
    • Content you provide (such as photographs, articles and comments)
    • Mobile device unique identifier
    • Geo-location data
    • Other information that may be provided to us to obtain Cargoyard Services (such as language preference)
  • Job Applicant Information: We obtain information about you when you apply for a job or other role with us, which may include personal identifiers, and/or professional or employment-related information.
  • Visual Information: For security purposes, we may utilize video or other electronic, digital, or wireless surveillance systems or devices (such as CCTV) at the entrance of our premises to record your data if you visit our premises.

Cookies

Like many other websites, our website may use "Cookies" or "Other Technologies" (such as "pixel tags," "web beacons,""clear GIFs", links in emails, JavaScript, device IDs assigned by Google or Apple, or similar technologies) to collect information and support certain features of our website. Cookies and Other Technologies allow us and third parties to obtain information about your visits to our site, including analyzing your visiting patterns. Although you are not required to accept cookies when you visit our websites, you may be unable to use all of the functionality of our sites if your browser restricts our cookies.

We use this information to process your requests and to deliver online and mobile advertisements, messages and content for us and others that are specific to your interests. The information we collect from your web browser and from Cookies and Other Technologies does not identify you personally but in some cases, we may link it to personally identifiable information.

Below we explain the different types of cookies that may be used on the site.

Necessary Cookies

Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies. Disabling these Cookies may make the services and features unavailable.

Preference Cookies

Preference cookies enable a website to remember information that changes the way the website behaves or looks, like your preferred language or the region you are in. Some Preference cookies are essential to viewing maps or videos on our website.

CookieCategoryPurpose
SessionPreferenceWe store this cookie to know whether or not you are logged in so we can redirect you to the right part of the site.

Session Cookies

These types of cookies are stored only temporarily during a browsing session and are deleted from your device when you close the browser. We use session cookies to support the functionality of the website and to understand your use of the site—that is, which pages you visit, which links you use and how long you stay on each page.

CookieCategoryPurpose
cargoyard_sessionSessionWe use this to keep you logged in while using the service.

Statistics Cookies

These types of cookies are stored only temporarily during a browsing session and are deleted from your device when you close the browser. We use session cookies to support the functionality of the website and to understand your use of the site—that is, which pages you visit, which links you use and how long you stay on each page.

CookieCategoryPurpose
Google AnalyticsStatisticsGoogle Analytics helps us track what pages in Cargoyard they visit, in aggregate. We use it to optimize our marketing initiatives and prioritize things like blog posts and help center articles.

Cargoyard processes anonymous statistics about visits to the website. This is done with a web analysis system. Among other things, the following data are stored via cookies in the web analysis system:

  • The IP address;
  • Technical features such as the browser you use (such as Chrome, Safari, Internet Explorer or Firefox) and the resolution of your computer screen;
  • From which page you came to the Cargoyard website;
  • When and for how long you visit or use the Cargoyard website;
  • Whether you use functionalities of the Cargoyard website or Cargoyard App; and
  • Which pages you visit on the Cargoyard website and which screens of the Cargoyard App you are viewing.

Unclassified Cookies

Unclassified cookies are cookies that we are in the process of classifying, together with the providers of individual cookies.

Choice

We offer you the choice in receiving communications from us, generally by offering an "opt in" or an "opt out" option, depending on applicable law, when you provide contact information through the forms on our websites. Additionally, we include an "unsubscribe" link in our electronic newsletters or promotional emails. These options allow you to inform us on how you want to receive communications.

When accepting the terms of use/end user license agreement for applications software, you must opt in to allow the collection of data from your mobile device in order for the applications software to work properly.

You may opt out of behaviorally targeted ads anytime by clearing your cache of your browser's cookies. Additionally, you may opt-out of interest-based advertising from some third-party partners by visiting http://preferences-mgr.truste.com/, http://www.youronlinechoices.eu/, or the third-party provider’s websites. Please note that opting-out will only prevent targeted ads so you may continue to see generic (non-targeted ads) after you opt-out.

We may also obtain information from third parties and combine with information we collect through the Cargoyard Services. We may have access to certain information from a third-party social media service if you create or log into your online account through the service or otherwise provide us with access to information from the service. Any access that we may have to such information from a third-party social media service is in accordance with the privacy notice and authorization procedures determined by the social media service. We protect data obtained from third parties according to the practices described in this notice, plus any additional restrictions imposed by the other sources of the data.

Processing

By accessing or using the Cargoyard Services or otherwise providing information to us, you consent to the processing and transfer of information in and to the UAE and other countries and territories, which may have different privacy laws from your country of residence.

Where we, or our partners, process your personal information outside the UAE, we will look to limit the jurisdictions to the EU, UK and US so that you can expect a robust degree of protection to your personal information (and certainly no less than expected in the data protection legislation regarding the countries and entities which process your information).

Use of Your Information

We may use the information collected for the limited purpose of providing the Cargoyard Service and related functionality and services, as described in this Privacy Notice and as permitted by applicable laws. These limited purposes include circumstances where it is necessary to provide or fulfill Services requested by or for you or where you have given us your express consent.

We may use the information we obtain about you to:

  • provide the information, products and services you request;
  • provide you, if you are a client, with effective customer service;
  • provide our customers and carriers with shipment information such as location;
  • provide you with a personalized experience when you use our website;
  • contact you with special offers and other information we believe will be of interest to you (in accordance with any privacy preferences you have expressed to us);
  • contact you with information and notices related to your use of our products and services, including our website;
  • invite you to participate in surveys and provide feedback to us (in accordance with any privacy preferences you have expressed to us);
  • better understand your needs and interests;
  • publish research and analysis of i) trade, trade patterns, and ramifications of trade and trade patterns; ii) supply chain trends, supply chain patterns, and ramifications of supply chain trends and patterns; iii) the economic impact related to the same; and (iv) other issues generally related in any way to all aspects of the transportation industry worldwide;
  • improve our products and services and develop new products and services;
  • improve our marketing and promotional efforts;
  • improve the content, functionality and usability of the website;
  • evaluate your interest in our job positions and contact you regarding possible employment with Cargoyard;
  • enforce our websites' terms of use;
  • promote security;
  • protect against and prevent fraud, claims and other liabilities, and manage corporate risk exposure;
  • meet our internal and external audit obligations;
  • comply with our legal and regulatory obligations, including with your privacy requests;
  • support disaster recovery; and
  • for any other purpose for which we provide notice at the time of collection.

Information We Share or Sell

We do not sell or otherwise disclose personal information we collect about you, except as necessary to provide you the Services and/or as described herein or otherwise disclosed to you at the time the data is collected. Information shared with third parties in accordance with this Privacy Notice includes some or all of the personal information we collect, as described and listed in this Privacy Notice. We share information to perform activities that you request. We may share the personal information we collect with our affiliates, service providers, or to cooperate with an authorized law enforcement or regulatory investigation. In addition, we may share personal information with other third parties with the consent of the individual to whom the information pertains.

Service Providers

If you are performing services directly or indirectly for us and using an application provided by us, then we may collect information for the purpose of providing information to our carriers and customers. We may also share your personal information with third-party vendors that perform tasks on our behalf and under our instruction. These third-party vendors may use your personal information only in connection with the services they perform on our behalf and they are bound to protect your personal information in a manner consistent with our own policies and practices.

We may also disclose information about you when we, in good faith, believe disclosure is appropriate to comply with the law, a court order, or a subpoena. We may also disclose information about you to prevent or investigate a possible crime, such as fraud or identity theft; to protect the security of our website;to enforce or apply our websites' terms of use or other agreements; or to protect our own rights or property or the rights, property or safety of our users or others. We will attempt to notify users about legal demands for their personal data when appropriate in our judgment, unless prohibited by law or court order or when the request is an emergency. We may dispute such demands when we believe, in our discretion, that the requests are overbroad, vague or lack proper authority.

Security

Cargoyard takes security seriously and has implemented administrative, physical, and technological measures to protect your information from unauthorized access, loss, misuse, disclosure, alteration and destruction. If you wish to report a security concern or if you have a question around security, please submit your inquiry to privacy@cargoyard.co.

Your Privacy Rights

You have the following rights regarding the personal information we maintain about you. We may ask you for additional information to verify your identity in order to process your request. If at any time you wish to exercise your rights, please reach out to privacy@cargoyard.co:

  • Information and access: You can request to see which personal data we process from you. We can inform you on how and why we process this data unless restricted by law, or if we are unable to verify your identity.
  • Submitting information: You may refrain from submitting information directly to us, although doing so may impact our ability to provide the products, services, and information you request and/or affect your ability to use Cargoyard Services.
  • Rectification/correction: You may request to update or correct the personal data we maintain for you.
  • Right to be forgotten/request deletion: You may request deletion of your personal data. We may ask you for additional information to verify your identity and will process your request subject to and in accordance with law.
  • Restriction: You may request the limitation on the processing of your personal data.
  • Restricting cookies: You may elect not to have a unique cookie identification number assigned to your computer to avoid aggregation and analysis of data collected on our websites. Generally, if you do not wish to receive cookies, you may set your browser to deny cookies or to alert you when a cookie is placed on your computer.
  • Objection: You may remove your consent for the processing of your personal data.
  • Transferability/portability: You may request to transfer your personal data in a portable format.

We will not discriminate against you for exercising your rights. However, these rights are not absolute. We may deny requests as permitted by law, such as requests which risk the privacy of others or are unreasonable or repetitive, or requests that would require disproportionate effort or when we are not able to verify your identity.

If you wish to contact us through an authorized agent, we may request evidence that you have provided such agent with power of attorney, or that the agent otherwise has valid written authority to submit requests to exercise rights on your behalf.

Please note that we do not honor opt-out preference signals to opt-out of sale or sharing since we do not sell or share your personal information.

Personal Data Retention

Cargoyard will retain your information for the period necessary to fulfill the purposes for which it has been collected or as required or permitted by law (purposes are described in the "Use of Your Information" section above). Cargoyard will retain information required to comply with privacy requests, manage active accounts, and to resolve disputes or enforce agreements. We will retain personal data we process on behalf of our clients as directed by them. We may also retain copies of your information for disaster recovery purposes.

Contacting Us

For any questions about this Privacy Notice or if you wish to exercise your rights under the access principle to correct, amend, and delete personal data, you can address privacy@cargoyard.co

Address:
ELOB Office No. E-43F-25, Hamriyah Free Zone, United Arab Emirates
© Cargoyard. All rights reserved